Terms and Conditions

Future Beauty – General Terms and Conditions for Cosmetic Treatments And Hair Extensions/Keratin Hair Straightening & Care (AGB’s)

 

1. Scope

The present general Terms and Conditions (hereinafter referred to as GTC) regulate the relationship between the S&F Troxler company (hereinafter referred to as «Future Beauty») and the customer (hereinafter referred to as «customer»). The Terms and Conditions apply to the treatments carried out at Future Beauty and to the purchase of products from Future Beauty.

2. Cosmetic service

Future Beauty provides non and minimally invasive cosmetic treatments as a service. The duration of treatment depends on the agreements made in the individual case. The treatment time begins at the agreed time. An extension of the booked treatment is only possible spontaneously if other appointments are not affected.

2.2. hair extension service

Our brand provides non- and minimally invasive hair extensions as a service. The duration of treatment depends on the agreements made in the individual case. The treatment time begins at the agreed time. An extension of the booked treatment is only possible spontaneously if other appointments are not affected.

3. Making an appointment

Appointments agreed orally or in writing are binding. Appointment requests via e-mail or online booking tool or contact form on our website only become binding with our telephone or written confirmation.

If the customer is not able to keep an appointment, we ask you to cancel at least 48 hours in advance by telephone or in writing (letter, e-mail, WhatsApp or by phone). Over the weekend within 72 hours. If the cancellation is delayed or not in time, the booked treatment will be charged.

Now If the customer does not show up for the agreed treatment appointment and does not cancel this appointment in good time, we are forced to charge for the appointment. The customer is not entitled to compensation. If you arrive late, you are only entitled to treatment for the remainder of the originally agreed treatment period. 

Our Future Beauty is also entitled to charge for the full treatment time. If Future Beauty cannot meet an appointment, Future Beauty is entitled to postpone the appointment at short notice or to withdraw from the contract. Future Beauty does everything in its power to inform the customer immediately, provided that the address and contact details provided enable timely contact to be made.

4. PRIZES

The Future Beauty offers are non-binding, prices are subject to change. Unless otherwise agreed, the current prices on our website or shop at the time of treatment apply.

5. PAYMENT

Treatment costs are to be paid immediately after completion of the treatment. Subscriptions and credit are to be paid after completion of the first treatment. You have the option of paying in CASH, Twint, PayPal (+2.9% fee), debit or credit cards or by invoice, as well as in installments. Unfortunately, we have to charge 2.9% bank commission for subscriptions that are paid for by credit card.

6. BILLING AND PAYMENT TERMS

In addition, you can make your payment on account via the system of SWISSBILLING SA (“  Swissbilling ”). With your consent, Swissbilling makes the payment on account of your order subject to special conditions and a credit check. This credit check consists of checking the customer data in other databases (e.g. collection agencies) before acceptance. You will bear the additional costs associated with using this payment function on account (CHF 5.10 per purchase if the invoice is sent by post and CHF 1.90 if the invoice is sent by e-mail). 

These Terms and Conditions also apply to payments by installment agreement. It is possible to pay the invoice amount in a maximum of 3 installments.

Maximum possible invoice amount is CHF 1,500.00 per treatment. However, it is possible to split the amount and pay the excess by debit or credit card, Postcard, Twint, PayPal (+ 2.4% fee) or CASH.

We reserve the right not to offer certain payment methods and to refer to the other available payment methods. In such a case, we are not obliged to communicate the reasons for our decision. Use the Secure Socket Layer (SSL) encryption system and other certified encryption technologies and systems to ensure the security of consumers› personal information.

7. PRODUCT RETURNS

Hygiene items such as cosmetics that are not suitable for return for reasons of health protection or hygiene are excluded from the revocation. As well as cosmetic items which have had their seal removed after delivery, have been opened, and products which have to be stored at the right temperature. There is no obligation to take back, it is at the discretion of Future Beauty whether the return is accepted.

8. PRODUCT PURCHASE, INTOLERANCE OR ALLERGIES, WRONG SHADE:

Basically no guarantee for any complaints due to intolerance or allergies, as products can be tested in advance at our premises or at another point of sale. If you have very sensitive skin or skin that is prone to allergies, we recommend testing products before you buy them to rule out allergies or skin reactions. 

This may have to be clarified with the respective manufacturer, but there is no general right of return or exchange.

9. LIABILITY

Liability in the context of cosmetic treatments and hair extensions

Customer must notify us in writing of obvious treatment defects within 3 calendar days after he has been able to identify the defect. Otherwise warranty rights are excluded. Further warranties and guarantees, also with regard to compatibility and success of treatment methods and products used, are not given.

Liability of Future Beauty and its vicarious agents is limited to gross negligence and intentional acts. The above limitations of liability do not apply in the case of culpable injury to life, body and health, and for the quality of the product and in the case of fraudulently concealed defects. In the event of a breach of essential contractual obligations, any claims for damages are limited to typical and foreseeable damages. Liability under the Product Liability Act remains unaffected.

Claims for damages against Future Beauty lapse three months after the contractually agreed termination of the treatment if the claims are not asserted within this period.

Yet Future Beauty cannot be held liable for damage caused by incorrect information and/or the omission of essential information by the customer.

10. VOUCHERS

Vouchers can only be used to pay for treatments that are offered at the time of redemption and during opening hours.

Our offered vouchers for treatments are valid according to their defined term. The voucher must be redeemed within the validity of the voucher. After this period, no extension is possible. The vouchers expire no later than 12 months after their issue, unless otherwise stated.

Cash payment, also of remaining amounts, should the voucher value be above the amount to be paid is not possible. The vouchers are personal and non-transferrable. If lost or stolen, the voucher will not be replaced.

11. SUBSCRIPTIONS

Benefit from our subscriptions. Purchase 10 treatments and get the 11th treatment free. If you buy a credit from CHF 2’000.- we will give you 10%. Your credit of, for example, CHF 2,000 is then worth CHF 2,200.

A Treatment subscriptions and credits are personal and non-transferable. They are valid for 24 months from the first treatment, ie all treatments must be obtained within this period, or the entire credit must be used up within this period. After that, all claims expire. In the event of pregnancy, illness or an accident, the subscription or credit can be suspended. Reimbursement of treatments not used is excluded.

12. WARRANTY

Needs-based methods and products are used as part of facial and body treatments. A guarantee regarding tolerability and success cannot be given. This applies in particular if questions in the preliminary discussion were not answered adequately or truthfully by the customer. Products can only be returned if they are damaged.

13. NEWSLETTER

Delivery of electronic advertising mail by e-mail is permitted if a contract (service or product purchase) has already been concluded with Future Beauty and our e-mail newsletter relates to similar offers (e.g. treatments and products or the same brands). You agree that we use your email address to send our newsletter. You can of course unsubscribe at any time after the first receipt. If you purchase our services or products and provide your e-mail address, we can subsequently use it to send information about similar goods or services. 

In such a case, only direct advertising for your own similar goods or services will be sent via the newsletter. In this case, the legal basis for sending this information as a result of the sale of goods or services is Section 7 (3) UWG i. In conjunction with Article 6 (1) sentence 1 lit. f GDPR. You can unsubscribe at any time, regardless of whether the sending of the newsletter is based on consent or legal permission, for example via a link at the end of each newsletter. Alternatively, you are welcome to send your unsubscribe request by email at any time.

14. PRIVACY

Your personal data will always be treated confidentially and will only be used and processed within the framework of the applicable data protection laws.

Customer agrees that his personal data may be used for advertising for his own and third-party purposes (e.g. delivery of a customer newsletter and participation in his own competitions). The customer can prohibit the processing of personal data at any time without giving reasons and revoke the consent given for the future.

15. RELEASE FROM MEDICAL PROFESSIONAL SECRECY

In order to carry out the treatments, Future Beauty is dependent on processing the customer’s health information, which may be subject to professional secrecy (Art. 321 StGB). The customer expressly releases the employees of Future Beauty, insofar as they are subject to professional secrecy, from professional secrecy with regard to all information and documents that he makes available to Future Beauty.

A customer agrees that

  • Future Beauty forwards the data required for invoicing and collection to (name/address of the clearing house) or to its collection agency (name/address of the collection agency’s cooperation partner),
  • in the event of a persistent default in payment, can provide the debt enforcement office with the information required for the debt enforcement and
  • Future Beauty can provide the competent court with the necessary information for enforcing the fee claim. 

16. EXCELLENT SERVICES

All Future Beauty services are exempt from cost sharing by health insurance companies. All services are self-pay services.

17. INTELLECTUAL PROPERTY & COPYRIGHT

Content, texts and images on this website are subject to copyright and/or are protected by trademark law and/or may also be protected by third-party copyrights.

18. FINAL PROVISIONS, JURISDICTION AND GOVERNING LAW

Future Beauty reserves the right to change the general terms and conditions. Nevertheless, Future Beauty cannot guarantee that the information contained therein is free of errors and accurate. It excludes any liability for damage arising directly or indirectly from the use of this website or shop.

Should a provision be or become invalid, this shall not affect the validity of all other provisions or agreements.

Court in Rheinfelden AG is responsible for disputes. Swiss law applies. These General Terms and Conditions are valid from January 1st, 2022

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